Scanning details instead of manual entry
Fewer errors, shorter task time, and higher journey completion.
04 / 05
Production
Otkritie Bank
A Russian universal bank, later integrated into VTB.
3M+retail customers · before the VTB integration
Company dataOtkritie Bank · Mobile fintech
Faster payments and digital cards
I worked with the mobile-banking team on everyday journeys: simplifying card-detail entry and letting customers change their digital-card design inside the app.
What we did
Designed card-detail scanning and digital-card customisation.
Problem
Manual entry caused errors, while the digital card lacked personalisation.
Outcome
Fewer errors, faster payments, and higher completion and activation.
What we changed
Less manual entry, more personalisation.
I worked across two areas of the mobile bank: payments and digital cards.
A design library inside the app
Customers could change the character of an everyday banking product without reissuing plastic.
Outcome
People made fewer errors and completed journeys faster.
−40%input errors
−30%payment time
+18%payment completion
+29%card issuance
+21%activation
Designs
The digital card inside the app.
Below is a screen from the launched product at source quality.
Public launch · 202360+
digital card designs
Customers could change the design directly in the mobile app.
Public launch coverageQompanion · AI product · Live
Real-time AI support during interviews
AI productReal-time UXWeb product